The management of Guaranty Trust Bank (GTbank) has postponed the resumption of physical and online banking services over technical glitches experienced while migrating its core application system to a new one.
The bank said that the postponement was decided after efforts to complete the task as planned suffered setbacks, promoting the adjustment in resumption schedule across its branches and online applications.
According to the bank, as a result, all banking channels, including our branches, originally scheduled to reopen at 9:00 a.m will now open at 12.00 noon today.
According to the statement, “Following our recent notification on the transition to a new and robust suite of Finacle Core Banking Application Systems, we would like to update you that this transition has taken a little longer than planned
“As a result, all Banking Channels, including our Branches, originally scheduled to reopen at 9:00 a.m will now open at 12.00 noon today.
“We understand that you rely on our services to carry out important financial transactions, and we apologize for every inconvenience this disruption to our banking services might cause you.
“We ask for your continued support as we complete this transition. If you require any assistance, you can reach our contact centre through the following Touchpoints”.
